Sam & Bill's Salon Policies
All well behaved and friendly pets are welcomed, as long as they are leashed.
We ask that you call us at least 24 hours in advance if you need to cancel your appointment.
If you are more than 10 minutes late without contacting us, your appointment will be rescheduled. We firmly believe in the value of your time and make a conscience effort to avoid long waiting periods in the salon. If time is critical to your schedule on a particular day, please make us aware of your schedule when scheduling your appointment.
Missed Appointment Policy
In the event of a no show we will require a credit card on file to book/ hold your next appointment. In the event of subsequent no shows, 50% of services will be charged.
As a courtesy, we try to confirm your appointments a business day prior to your appointment. However, if we are unable to reach you, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals and missed appointments. Please let us know if your contact info changes so we can stay current on your confirmations.
As a courtesy to other salon guests, and in our efforts to offer a relaxed and professional atmosphere we ask that you are aware that it is your responsibility to watch your children at all times while in the salon.
Any returned check will result in a $25.00 service charge plus the face amount of the check to be paid before any other services can be rendered.
Walk ins policy
We welcome walk in customers, however to guarantee that you may be seen, we recommend scheduling in advance.
All fees for services rendered are expected upon completion of services. We will be more than happy to discuss all charges and fees. Considering that all services are individually priced, please request a total price prior to receiving services. If you should conclude that you are unable to pay for all your services, we will gladly reschedule your appointment. Please Note - Credit for salon services is not an option, including post dated checks. All checks will be deposited daily and any insufficient checks will incur a $25.00 service charge.
We are so sorry, but we do not accept Discover or American Express. However, we DO accept Visa, MasterCard, cash, or checks.